"It works now so this must be supported. Please confirm."
That my desk is not a pile of splinters but only sports a my-head-shaped dent in front of my keyboard is a tribute to the quality of German wood laminate production. Can anyone out there spare a couple Vicodin?
The rest of my workload today includes problems with database settings, IE flipping and tripping out, and that damned 918899 "security" roll-up. I did have one interesting ticket that no one wanted because it was a political hot potato. I first sent the response to management, just in case. I've burned myself before with very correct -- and politically/corporately incorrect -- answers to questions like these. They liked it despite the utter lack of typical corporate sterility which I replaced with a writing style that should unruffle a few of this guy's feathers. He wrote some seriously loaded questions like,
We are planning an upgrade to $YourBigApp 4.3.5 from 4.1.9.h ... it now seems that this patch will require a further patch to 4.3.5.c...
It's not two patches. First there's a big upgrade from 4.1 to 4.3, then a single patch set. That's normal, dude.
No doubt we will see more of this in the coming months, with Vista, IE7, etc.
No doubt. If those damned haX0rz would quit picking on Win-ders, MS would quit patching and so would we. They're keeping a lot of people employed.
Or do you simply blame Microsoft…?!
This was the tough one and it took me three long paragraphs to dance my way around the issue without coming out and saying, "Well, yes. It's their shitty OS and browser. It's their lack of security by design. It's their shitty monopolistic behaviour. We're just trying to keep up."
In reality, the blame should fall squarely on Microsoft. We're only guilty of writing software for a platform which more than 90% of our customers' users have on their computers.
Lucky me! I'm Duty Monkey today! Kill me please Feast your eyes on the ticket that just came in:
$YourBigApp don't work after $YourBigApp Database Server installation.
And? It sure as fuck didn't work before the DB server was installed!
x-posted from HuSi.