Thursday, November 13, 2008

Exceptional

I just got a Superior Service Selection notification. Some customer filled out the damned survey and offered high praise. He even wrote a glowing comment. I looked up the ticket number and saw it was something I not only didn't spend five minutes on, the guy found the problem himself (though using my guidance). It was a simple thing, easy to overlook.

So why am I pissed off about this?

I'm mad as hell because I'm getting Customer Dissatisfaction notices left and right from fuckwits who are unhappy that I didn't magically resolve their problems inside 12 minutes. On the 1-5 scale of customer satisfaction surveys I was given straight 1s by one goat-blower because it took four months to fix the problem.

Never mind that every time he updated the ticket I responded within two hours. Never mind that every time I responded he took three weeks to answer. Never mind that half the time he he finally responded he hadn't actually done the tests or provided the information I'd asked for. Never mind the three full environments I'd had to build, the painful VOIP teleconferences with spotty connections I suffered through, the refusals to provide me with information, even the fact that I fixed something deemed by others as unfixable.

Nope, it took four months so I got slammed.

Customer I didn't do shit for: "I ♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥ you!!1!1shiftone"
Customer I busted my balls for: "Fuck you!"

Clearly I need to put a lot less effort into my job.

I'd tell every last fucking one of those fuckwits to go DIAF but I have rent to pay and a penchant for expensive whisk(e)y. Edradour port-finished is €70 for a little half-litre bottle; Strathisla 40-year just a wee bit more than that. Of course, I might not need to drink so much of these if I wasn't having to deal with these mooks all day. Chicken & egg.

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1 Comments:

Blogger -h pulled out a crayon and scribbled:

The Sincere flattery guy suggested you remove the link from this blog, as it was going offline for a while.

14 November, 2008 15:31  

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and would also like to see the implementation of Root Cause: 17-Fuckwit.