Thursday, November 20, 2008

Reading is Fundamental

My day started out shit by not getting out of bed at 7:30 like a good little monkey. It got a lot shittier when I actually did get out of bed because my hot, redheaded bitch was still under the covers, nekkid. The shit continued as I walked to work in the rain, then had to stand outside the door in that rain for a few minutes as a crane worked on moving the pile of carpet rolls blocking the entrance to the Panopticon. Only once I walked into the office and logged in did I find out the true meaning of a shit day (excluding those days Lassie isn't around), and not just because nobody had bothered to make any coffay.

I can deal with the shit &/or nono-existent coffay, the overnight updates, the conf calls, the cow-orkers demanding immediate assistance, the ever-changing Process Documentation, even most of the tickets which come across my desk (>50%) But these guys?
Hi. We're looking for a procedure to set up an extra server to deal with a different language. See attachments.
A procedure? Let's take a look at that attachment...

A couple screenshot clips of $OurBigApp's admin screens, a crudely-drawn circle and arrow with the words "SEE HERE" drawn using a mouse and pointing to text which reads, "We were thinking we need to create a SysCom component and then write a new URL for other language which would be something like Maybe copy the 'Sales SysComp ENU' to Sales SysComp JPN"

We were thinking? ...would be something like?? Are you a fucking 14-year-old girl considering which dress she wants to wear to the junior prom?
there was no place for this in the contact info section. my twitter id is fuzzywumpkins79 if you could maybe contact me as soon as it can be.
I see.
You are a fucking 14-year-old girl trying to decide which dress she wants to wear to the junior prom.

After about 15 minutes I'd figured out what she was trying to do: give her a 1-step solution to do something that requires 80 steps over a couple of hours after reading around 75 pages of information and instructions.
Dear Fluffywumpkins,

All of the information you need to do this is in the Going Global Guide. If you have a specific question about a specific step or you encounter an error I can help you with that.

And that should've been the end of it. But it never is. An hour later came the response:

Thanks for the details, it really very helpfull.

Can you please advise all the necessary end to end steps to install/add second language on current running server?
She doesn't want to read the damned manual. Tough titties. Now all I have to do is get her to admit to not reading the docs and I can close it out but this is often harder than it seems. Without a clear admission I have to keep putting up with this shit.
Dear Fluffywumpkins,

The full procedure is explained in the Going Global Guide. It's impossible for me to distill the 75 pages of documentation any further and I couldn't fit it into even 50 updates. Please follow the steps as outlined beginning with Chapter 3.

Say it! Say it You fucking numpty! Say, "We don't have time to read" or "We're not interested" or "It's too complicated" but for fuck's sake not "We just want a brief explanation" because we'll have to play another round of ping-pong.
Hi again,

We are only looking for a brief explanation of the process and only the mandatory steps required to install another language. Please help us with this.
I see another fucking escalation coming if I don't close this one quickly.
Dear Fluffywumpkins,

There is no "brief explanation". You are looking at a full installation of the server and additional configuration, all of which is mandatory. You must read the Going Global Guide and follow the directions precisely. I strongly suggest you take the time to print out the worksheets so you don't miss anything.

You will not be able to install any additional languages if you don't follow the steps in the Guide precisely.

And... send, with prejudice. Ten minutes later I get that familiar spidey-sense tingle. I know she's read the update. Fluffywumpkins is not happy with my answer. I can feel her typing. Four minutes after that I get an auto-notify that she's updated her ticket.

We don't have time for implementing the complicated method you wrote about in the Going Global Guide. We need you to provide u with a working solution so that we can have the new language running today.
Dear Fluffywumpkins,

As I wrote before, there is no "brief explanation". None. You are asking me to tell you how to do the impossible. I can't. I have provided you with the only solution available. This ticket is closed.

Status: Closed
Substatus: Resolved -- Solution given
Root Cause: 17- Fuckwit6.5- Customer Research

Smugly I start to relax knowing my day will begin to unfuck itself in only another three hours. Until the PM from Lassie pops up as I'm editing this entry telling me she's starting to feel ill again.

Meh. There's always single-malt.


Blogger Krenn / Jason pulled out a crayon and scribbled:

Leaving a twitter contact for business? Now I've seen it all.

25 November, 2008 00:14  

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In compliance with $MegaCorp's general policies as well as my desire to
continue living under a roof and not the sky or a bus shelter, I add this:

The views expressed on this blog are my own and
do not necessarily reflect the views of $MegaCorp, even if every
single one of my cow-orkers who has discovered this blog agrees with me
and would also like to see the implementation of Root Cause: 17-Fuckwit.