"Hey, Dog. I need to see you in my office." Fuck. What did I do now?
"Gimme five to write up this ticket solution and I'll be there."
"It's coming up on the end of the fiscal quarter. We have to close tickets."
"I'm still trying to answer all the ones I've got! By the way, what can you tell me about a corrupt RAID-5 superblock when an fsk returns 'bad inode number 0 to ginode'?"
"Oh, hey... fuck, man! Ask TT if he can help you with that. I have an emergency conf call in 15 minutes with the other $MyLevelManagers and our boss. Stop what you're doing and close all the tickets you have which are customer-close-initiate or have expired response dates."
"Sorry. Can't do it.
"You have to!"
"Nope. I'd like to help you out but I can't."
"Look, you have to close these tickets!"
"I don't have time. There's no way I can do it and follow the brand-new ISO9K process. To complete the mindless masturbatory exercise in uselessness and fill in all that shit takes more than an hour per for any open ticket."
They sprung this one on us a couple weeks ago in a useless meeting (redundant, I know), in which a PowerPoint presentation was sadistically read at us and repeated. Lies were told about how this has been mandated for ISO9K compliance -- ISO9K makes no such requirements, only that a process exists and is fully carried out. Among the required entries in each ticket are a rephrasing of the question, a research item even if the question is "Does your software run on an Atari 800?", an initial suggestion, an internal entry justifying that suggestion, and so on.
I've been having some fun with justifying my fucking suggestions, among them:
- Space færies from the planet Scripplick came to me in a daydream, interrupting my Tower Defense game.
- Thanks to a very large meal the previous evening, the suggestion was one of many items which exited my gastro-intestinal system minutes prior to responding to the ticket.
- Because I said so
- I first tried to extract an answer by pulling every nth word from MacBeth using the Fibonacci series. This failed so I tried again with the original Pulp Fiction script. While this latter result was infinitely more amusing it still left much to be desired so I went over to ITToolbox and yanked the answer written by one of our former colleagues.
"Fuck the process, Dog!"
"We have to close the fucking tickets! Fuck the process. Close your tickets!"
"Can I have that in writing please?"
"I just told you to do it."
"Yeah, and in a few months when I'm reviewed I don't want this showing up. As soon as you send me the fucking mail I'll close 'em. You'll be amazed."
"I don't have time," he answered.
"You take one minute to mail me that ISO9K requirements are suspended for end-of-quarter closing tickets and I'll move from the top of your list of expired open issues to the bottom."
Two minutes later he was on the phone again. He'd fired off the mail but wasn't about to wait for our shitty server to take its sweet time in delivering. He promised I could look in his Sent Mail folder. I set to work.
Twelve minutes later I'd closed out 32 mooks and there are another dozen or so I can knock out this week.
I think I'm finally getting a little better at this game.