Wednesday, May 13, 2009

Geography

When your company is one of many that divides the world up into three regions -- Americas, EMEA and APAC -- which region should be responsible for the nimrods in an outsourced Bangalore sweatshop of a server room? Go on, guess.

The Scandinavia-based $CompanyCo really, really needs to add Chinese and Japanese support to $OurBigApp. It's an emergency now, SO OMG IT NEEDS TO BE DONE YESTARDAY LOLOL despite the fact it would've been working when they first installed $OurBigApp had they done what I told them to a couple of years ago. They didn't like the two extra clicks and one line SQL*Plus session it would've taken.

So here we are now at an impasse. Instead of two clicks and an ALTER DATABASE command they're going to be paying thousands which is fine by me; anything that brings cash into $MegaCorp ensures my continued ability to support the SuperSnarkyBitch and MildlyNaughtyWhelp.

Since India straddles EMEA and APAC I sent a note to the $$$Custom$$$Programming$$$ department of each region and closed the ticket. That was a month ago. There was a re-open request yesterday. It seems that no one had contacted $CompanyCo so I sent off another contact mail and escalated it to management which got the mail flying all over the place, most of it reading "FW: FW: FW: FW: $CompanyCo ticket 123-ADF29 -- It's not my region. How about you $SomeOtherName?".

And then finally someone had an epiphany which required chiding me in an answer. I am Teh STOOPITD. How the hell could I have not thought to ask $$$Custom$$$Programming$$$--Americas to handle this? Truly I am a fuckwit.

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2 Comments:

Blogger -h pulled out a crayon and scribbled:

Don't know much about history
Don't know much about geography
Don't know much about anything...

... Which makes me a good manager, so I can give shit to other people.

16 May, 2009 07:52  
Blogger andy pulled out a crayon and scribbled:

This comment has been removed by a blog administrator.

30 September, 2009 13:09  

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DISCLAIMER:
The views expressed on this blog are my own and
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single one of my cow-orkers who has discovered this blog agrees with me
and would also like to see the implementation of Root Cause: 17-Fuckwit.