Ricky Don't Lose That (Ticket) Number
Help! Our production system is have many problems since we install new server last month! Downtime! Logs attached!Dumbass.
I scanned the logs just to be sure and saw exactly the messages I'd expected -- DLL call failures.
Remember how I told you three weeks ago that you really ought to install $balance because without it being installed on only the one server, a number of DLLs would differ throughout Production? Remember how I also said that we've seen cases of odd and irreproducible problems in mixed systems? This is what I was referring to.
Your only recourse is to shut down this server, uninstall $OurBigApp completely, clean the Windows Registry according to FAQ #xxx, install $Balance, re-install $OurBigApp and reconfigure it manually. If you still have problems you'll have to do the same thing for all the other $OurBigApp servers.
There's no schadenfreude here, only consigned resignation. I tried to warn him. I wrote it again and again and again. And again and again. Five times I responded telling him he really ought to install $Balance but he didn't want to.
I wonder how much the downtime for 1300 users cost his company.
Root Cause: 17-Fuckwit.
x-posted to HuSi