Wednesday, March 12, 2008

In My Sights

Lasers! Pew pew pew!

MAME's running and I'm busy playing Nintendo's 1980 Radar Scope in preparation for the next time I visit my brother so I can finally give him the ass-whooping he so richly deserves. He owns an original upright and practices the only game he could ever consistently beat me on. I'm in the zone on wave 5 with all my ships and still no damage when Jabber pops up.
Yo, REC!
I got a little problem maybe you can help.

I hit pause. This can't be good, but Joey's cool. We've gone out a few times and I like him so the game has to wait.

REC: What's up?
Joey: I got this guy with a problem with the Dev client. If it manages to open, it freezes. If it gets past the freeze it crashes. Same thing happens with the connected client. They're on Windows.
REC: OK, Windows what?
Joey: XP. They said they're on a supported platform.
REC: Did they tell you it was on XP?
Joey: No, but it's got to be that or Win2K.
REC: It don't gotta be nuttin'.

A little bell was going off in my head.

REC: Happens in both Dev and Connected client?
Joey: Yeah. I've been trying for a week but I can't reproduce it.
REC: But normal browsers work?
Joey: Sometimes.
REC: Sometimes?
Joey: That's what he said, but I wanted to just focus on the Dev and Connected clients to rule out the server stuff.
REC: Hold on a sec...
Joey: ok...

Clicky-clicky-clicky where the fuck is that goddamned ticket? I know it, I know it, I just sorted this same shit out maybe a week or so ago. And another light bulb: Joey's been working on this problem since about the time I dealt with mine.

When did you get this ticket?
Joey: last Wednesday

Clicky-clicky ORDER BY DATE clicky-clicky

You motherfucker.

REC: The guy you're dealing with, his name is Abodha, right?
Joey: Yeah. You looking at my ticket now?
REC: Nope. Have a look at ticket 12-A45-33701
Joey: Hold on.

Abodha, This is a summary of our communications so far:

18FEB Abodha: I have installed Connected Client on my Remote Machine. Still doesn't work.
18FEB REC: Are you getting any errors when trying to access using a supported platform ?
20FEB Abodha: We are not facing this problem on other Remote Machines which are having Micrisoft Windows XP only 2003
20FEB REC: Windows 2003 is not certified as a client OS
27FEB Abodha: Escalate!!
27FEB REC: Escalate what? OS is unsupported.
29FEB Abodha: Problem is on server with windows server 2003.
29FEB REC: Windows 2003 not supported. Does it work on your XP workstations?
03MAR Abodha: We are talking about connected client on server not workstation
03MAR REC: Windows 2003 server is not supported for running ANY client. You cannot run a Connected client on your server.
05MAR Abodha: Your documents don't say windows 2003 is not supported
05MAR REC: Our documents don't list more than 70 million programs that aren't supported. We only list what we do support. Windows 2003 is not on that list as I explained in painful, technical detail two weeks ago.

You can't run a client on any Windows Server platform, period. This ticket is closed.

Joey: I've got tickets piled up waiting because of this guy!
REC: I don't. My short temper is an asset.
Joey: You're still an asshole sometimes
REC: You say that like it's a bad thing. I'm outta here at 4pm today. How about you?
Joey: 8pm if I'm lucky.
REC: By then I'll be downloading Dirty Jobs and drinking a large glass of port-finished Edradour.
Joey: Fuck you.
REC: If only you'd said that to Abodha.

A twenty says that fuckwit files the another ticket again today or tomorrow, tweaking it further to hide his lies. One E-Mail to management, one to all my SYSOPS homies.

Root Cause: सप्तदश ("saptadaza")

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In compliance with $MegaCorp's general policies as well as my desire to
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The views expressed on this blog are my own and
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single one of my cow-orkers who has discovered this blog agrees with me
and would also like to see the implementation of Root Cause: 17-Fuckwit.